Academic Service Manager
London Stewart House

Job reference: 002104

Location: London Stewart House

Closing date: 16/10/2022

Salary: Starting from £38,109 per annum

Employment type: Open ended

Department: University of London - Worldwide

Sub-Department: Directorate of Educational Innovation and Development

Hours per week: 35

The University of London

The University of London is one of the largest and most diverse higher education institutions in the world and is a leading provider of online, distance learning. In 1858, we made our degrees available to study anywhere in the world. Today, we have more than 45,000 students in over 190 countries, studying on 100+ degrees, diplomas and certificates. 

The Role

The University of London Worldwide is responsible for the development and delivery of our distance learning programmes and is seeking to appoint one permanent Academic Services Manager as well as a maternity cover post (12 months) to join the Online Education Directorate.

You will be a confident and charismatic professional who can successfully manage the relationships with key personnel at our Member Institution partners. With oversight of a portfolio, you will gain keen insights into how various academic programmes are performing; and be able to work with the programme teams to ensure these programmes are functioning well and meeting their potential so as to ensure a high quality student experience.

A good communicator, you will be able to facilitate between both academic and operational teams and be able to work with colleagues to resolve any issues swiftly and efficiently. You will be proactive and be able to consider the wider implications and risks of decisions that might impact programmes in your portfolio.

With a good understanding of the importance of quality assurance, you will draft and publish key programme documentation (for example, Programme Regulations, Annual Programme Reports) and be aware of how current and developing issues in Higher Education, such as the OfS Conditions of Registration and the QAA’s UK Quality Code, impact programme policies.

Working in an established team, you will be provided with support but must also be able to manage your own portfolio independently and be prepared to be involved in/lead mini projects to scope out new activities to improve performance. This will also feed into work relating to the design and development of new programmes and products.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 16th October 2022. 

Interviews will likely take place w/c 24th October 2022.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.​​​​​​​

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.