Customer Services Assistant
London Senate House

Job reference: 002085

Location: London Senate House

Closing date: 25/09/2022

Salary: Starting from £27,562 per annum

Employment type: Open ended

Department: University of London Housing Service

Sub-Department: Administration

Hours per week: 35 hours per week

The University of London

The University of London is one of the largest and most diverse higher education institutions in the world. With a mission to transform lives through knowledge, it delivers high quality academic programmes, brings benefits to society through its research in the humanities and social sciences, and leverages intellectual connections through public engagement.


Department of Residential Services

Residential Services provides a one-stop service for students, assisting them to find housing either in University halls of residence, self-catered accommodation or in the private rented sector through registration schemes for landlords, letting agencies and a range of private housing providers. We provide a housing advice service to support students when they are searching for or living in private accommodation. We also offer a service that gives academic visitors, commercial guests and others the opportunity to live in University accommodation.

The Role

Due to internal career progression, the University is looking to recruit an individual with relevant experience and skills to ensure a high-quality service is provided to all clients, customers and stakeholders.  You will provide a friendly, welcoming and efficient service in acting as the first point of contact for the department’s visitor and callers as well as undertaking a varied range of other administrative tasks.  You will provide information about housing issues and options to current and prospective students as well as updating and maintaining advertisements on our Property Platform. This is an exciting opportunity to join a specialist team with great opportunities for career progression in the University and Housing sector.

You will have an enthusiastic and innovative approach, combined with tact, discretion and the ability to deal professionally and empathetically with a range of student clients, stakeholders and others in an often-pressured working environment.  You will have an understanding of the main housing issues that face students, but we will be able to support and expand your knowledge within this sector.

This role is full-time, but we are open to appointing this as a job-share if we are able to recruit the ideal candidates.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 25th September 2022. Interviews will take place on 6th October 2022.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented in senior levels within the University. All appointments will be are made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.


The closing date for this job has now passed.