Dynamics CRM Analyst
London Senate House

Job reference: 001288

Location: London Senate House

Closing date: 08/02/2019

Salary: Starting from £44,363 per annum

Employment type: Open ended

Department: Information and Communications Technology

Sub-Department: ICT Department

Hours per week: 35


Information and Communications Technology (ICT), University of London

Located in the vibrant Bloomsbury area, the University of London has been leading the way in education for over 150 years, with a proud legacy of inclusion and a global reach.

The University of London’s ICT Department supports both the academic and administrative ICT needs of the University, driving forward innovation, defining the ICT strategy and the delivery of ICT systems and projects. Our mission is to deliver an integrated and secure ICT services architecture, driving value for money and innovation to support our stakeholders in achieving their high performing aims.

About the role

As a Senior Analyst, you will work within a dedicated team to provide support and configuration expertise on  Microsoft Dynamics 365 (online) CRM. The Senior Analyst will act as the first point of contact for all Dynamics 365 related support and configuration queries.

The role is responsible for configuring and supporting CRM, releasing changes to the production platform, and supporting integrations with other systems such as SharePoint, Office 365, Dot Mailer, Identity Access Management Systems, and Student Information Systems.

The post holder will have significant experience of Microsoft Dynamics 365, specifically around configuration, customisation, forms, views, dashboards, workflows and security models working in a busy integrated systems environment. You will also have demonstrable experience of full software lifecycle from requirements to testing and deployment to production.  Any development experience will be advantageous as will exposure to supporting other applications.

For a full Person Specification please refer to the Job Description below. 

Further Information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply now’ at the bottom of this page) before the closing date at midnight Friday 8th February 2019.

Interviews are to be confirmed.

Please note that the University of London will be unable to sponsor candidates for a visa for this role. Therefore, successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

Pursuing equal opportunities and excellence in education. 




The closing date for this job has now passed.