Library Customer Service Assistant (x5)
London Senate House

Job reference: 01225

Location: London Senate House

Closing date: 11/11/2018

Salary: Starting from £20,668 pro rata per annum

Employment type: Other

Department: Senate House Library

Sub-Department: Customer Services and User Experience

Hours per week: 20 hours per week


The University of London – Senate House Library

Senate House Library is the central library for the University of London, and the home library for the School of Advanced Study. We offer access and research support to collections covering Arts, Humanities and Social Science and are home to a number of unique and distinctive Special Collections in the heart of London’s student and research community.

The Role

As a Library Customer Services Assistant, you will be responsible for greeting, directing visitors and providing support for membership activities. You will be responsible for issuing, return and renewal of materials, processing library notices and requests for materials held in closed onsite and offsite stores.

The successful candidate will be the first point of contact for enquires from library members including face-to-face by telephone and email and will be required to refer more complex enquires to second line staff when appropriate. You will additionally support library members with using the full range of services including the online discovery system and Library website. You will also provide Invigilation Services in our Special Collection Reading Room. In addition, you will also be required to sustain familiarity and expertise in the Library’s collection, catalogue and equipment.

To succeed in the role you will need to have had previous experience of working in a customer facing role, hold excellent organisational, interpersonal and communication skills and demonstrate experience of working in a busy customer facing role. Additionally you would have used various Library management and resource discovery systems.

This is a fixed term appointment for 12 months. Please note these are part time positions based on 20 hours per week, to be worked Monday to Saturday inclusive, in accordance with the prevailing rotas of attendance. 

For further information regarding this role, please refer to the Job Description below. 

Further Information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply now’ at the bottom of this page) before the closing date at midnight on Sunday 11th November 2018.

Please note that the University of London will be unable to sponsor candidates for a visa for this role. Therefore, successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

Pursuing equal opportunities and excellence in education.



The closing date for this job has now passed.