Dynamics CRM Analyst
London Senate House

Job reference: 001208

Location: London Senate House

Closing date: 30/11/2018

Salary: Starting from £43,493 per annum

Employment type: Open ended

Department: Information and Communications Technology

Sub-Department: ICT Department

Hours per week: 35


Information and Communications Technology (ICT), University of London

Located in the vibrant Bloomsbury area, the University of London has been leading the way in education for over 150 years, with a proud legacy of inclusion and a global reach.

The University of London’s ICT Department supports both the academic and administrative ICT needs of the University, driving forward innovation, defining the ICT strategy and the delivery of ICT systems and projects. Our mission is to deliver an integrated and secure ICT services architecture, driving value for money and innovation to support our stakeholders in achieving their high performing aims.

About the role

As a Senior Analyst, you will work within a dedicated team to provide support and development expertise on applications hosted on Office 365, specialising in Microsoft Dynamics 365 (online) CRM. The Senior Analyst will act as the first point of contact for all Dynamics 365 related support and queries.

The role is responsible for configuring and supporting CRM, releasing changes to the production platform, and supporting integrations with other systems such as SharePoint, Office 365, Dot Mailer, Identity Access Management Systems, and Student Information Systems.

The post holder will have significant experience of supporting Microsoft Dynamics 365 (online) in a busy integrated systems environment. You will also have demonstrable experience of full software lifecycle from requirements to testing and deployment to production.  Any development experience will be advantageous as will exposure to supporting other applications.

For a full Person Specification please refer to the Job Description below. 

Further Information

To be considered for this opportunity, please submit your CV and cover letter (by clicking ‘apply now’ at the bottom of this page) before the closing date at midnight on 30th November 2018.

Interviews are to be confirmed.

Pursuing equal opportunities and excellence in education. 


Please note that the University of London will be unable to sponsor candidates for a visa for this role. Therefore, successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.



The closing date for this job has now passed.