Job Description
The University of London
The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.
We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.
We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.
Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.
The Role
The University of London Worldwide has a rewarding opportunity for a Surveys and Student Voice Manager to lead on the expert delivery of student surveys and student voice mechanisms. This covers the management of high-profile and established surveys, both internal and external, as well as new methods of student engagement being introduced in response to the development of new degree programmes and the Office for Students’ student outcomes agenda.
The role also involves leading on ‘closing the feedback loop’ communications and scoping out new methods for capturing feedback from students that utilise latest technologies and appeal to the current generation of learners.
We are looking to meet interested candidates who have strong IT skills – including Microsoft Office 365 and other technology which can support the surveys and student voice portfolio (for example, web conferencing, data collection and analysis, stakeholder consultation) – good numeracy skills including the ability to understand quantitative data, and an appreciation of the need for confidentiality and sensitivity in handling data and corresponding with stakeholders.
Your exceptional written and oral communication skills will enable you to produce reports, effectively present information in face-to-face and remote settings, and communicate clearly and persuasively with a range of audiences in a variety of settings, including those which demand intercultural sensitivity.
For a full role profile, please refer to the job description below.
Further Information
To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on Tuesday 25th July 2023.
If you would like an informal chat about the role before applying, please contact Huw Morgan Jones (Senior Manager: Surveys and Student Voice): huw.morganjones@london.ac.uk
Interviews are likely to take place on w/c 9th August 2023.
The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.
The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.
The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.
Pursuing excellence in education and equal opportunities.