Job Description
The University of London
The University of London is one of the largest and most diverse higher education institutions in the world. With a mission to transform lives through knowledge, it delivers high quality academic programmes, brings benefits to society through its research in the humanities and social sciences, and leverages intellectual connections through public engagement.
Information Technology and Digital Services (ITDS)
Located in the vibrant Bloomsbury area, the University of London has been leading the way in education for over 150 years, with a proud legacy of inclusion and a global reach.
The University of London’s ITDS Department supports both the academic and administrative ICT needs of the University, driving forward innovation, defining the IT and Digital strategy and the delivery of ICT systems and projects. Our mission is to deliver an integrated and secure ICT services architecture, driving value for money and innovation to support our stakeholders in achieving their high performing aims.
About the role
Reporting directly to the User Services Manager, the post holder will be part of the team supporting and managing the end user services. The Analyst will provide first line support to the end users helping with any requests or incidents they raise.
The post holder will need to have a good understanding of mainstream operating systems and Microsoft Office 365. The post holder will also need to have good communication and interpersonal skills. A working knowledge of SharePoint, OneDrive and Teams would be advantageous.
For a full role profile please refer to the Job Description below.
Further information
To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 08/01/2023.
The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings
The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.
Pursuing excellence in education and equal opportunities.